Vigilbase One APISupport

Get a message attachment

One file on a support request message (GET /api/support/tickets/{issueId}/messages/{messageId}/attachments/{index}). Same access as the thread: the issue must belong to the session's (or, for staff, the named) customer's Pylon account, and customers only reach files on customer-visible messages. The file is streamed from Pylon's file host; its signed link is never sent to the browser. Photos are served inline for previews; everything else, or any request with ?download=1, downloads.

GET/api/support/tickets/{issueId}/messages/{messageId}/attachments/{index}

Authorizations

Send one of these:

AuthorizationstringAccess tokenheaderrequired

Bearer access token from Vigilbase Identity (auth.vigilbase.com), sent as Authorization: Bearer <token>. The CLI gets one with vigilbase login.

AuthorizationstringAPI keyheaderrequired

Organisation API key (vb_one_…) from Settings → API keys in Vigilbase One, sent as Authorization: Bearer vb_one_…. Read-only keys work. See organisation API keys.

Permissions checkedsupport:access

Path Parameters

issueIdstringrequired

messageIdstringrequired

indexstringrequired

Query Parameters

customerIdstringuuid

downloadstring

Value:1

Response

Success

# Token from `vigilbase login`, or an API key (vb_one_…)
curl --request GET \
  --url 'https://one.vigilbase.com/api/support/tickets/{issueId}/messages/{messageId}/attachments/{index}' \
  --header "Authorization: Bearer $VIGILBASE_TOKEN"

Set VIGILBASE_TOKEN to an Identity access token or an organisation API key first, or use Try it.

Responses

200Success

401Authentication required

403Not permitted

The catalog doesn't include example response bodies for this endpoint.

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