# Sign a document

> Review and sign, approve, decline or request changes to a document Vigilbase sends you for electronic signature, on a computer or your phone.

Source: https://docs.vigilbase.com/one/billing/sign-a-document

Vigilbase sends contracts, agreements and other documents for electronic signature from Vigilbase One. You do not need a Vigilbase account to sign. You get an email with a personal signing link that opens the document at `https://one.vigilbase.com/public/sign`.

> [!IMPORTANT]
> Your signing link is personal. Anyone who has it can view the document, so do not forward the email. If you get a reminder or a new link, use the most recent email: a new link replaces the old one.

## Sign the document

The steps you see depend on how the sender asked you to confirm your identity. The page shows them as steps: **Review**, then **Verify email** and **Verify ID** if they apply, then signing.

:::steps
1. **Open the link from your email.** The page shows who sent the document and, if several people sign, the signing order.
2. **Agree to sign electronically.** Under **Before you start**, read **Electronic records and signatures**, tick **I agree to use electronic records and signatures** and select **Continue**.
3. **Confirm your email, if asked.** Select **Send code**, then enter the 6-digit code from the email and select **Verify**. The code expires after 10 minutes, and after five wrong attempts you need a new one. Use **Resend code** if it does not arrive.
4. **Verify your ID, if asked.** Select **Continue to Stripe** and follow Stripe's steps to photograph a government-issued photo ID and take a selfie. A phone camera works best. Stripe handles the check; Vigilbase receives only the result and your verified name, never images of your ID.
5. **Fill in the fields.** Under **Review and sign**, fill in the highlighted fields. Select **Start** or **Next field** to jump to the next one. Your name and the date are added automatically.
6. **Adopt your signature.** When you reach a signature field, type your **Full name** or switch to **Draw** and draw your signature, then select **Adopt signature**. Tick **Save my signature for next time** to reuse it on later documents.
7. **Select Finish and sign.** Selecting it confirms that your electronic signature is the legal equivalent of your handwritten signature.
:::

If the sender only needs your agreement rather than a drawn or typed signature, you confirm your name and select **I agree** instead. If you are an approver rather than a signer, the final button is **Approve**.

> [!NOTE]
> If the name on your ID does not match the name on the request, the page says so and your Vigilbase contact is told. You can try again with a different document.

## Sign on your phone

To draw your signature with your finger, select **Sign on your phone** (or **Sign on another device** in the menu on a small screen). Scan the QR code with your phone's camera and finish there. The code works for two hours; select **New code** to get a fresh one. The page on your computer updates when you are done.

## After you sign

- If others still need to sign, the page confirms your signature and you can select **Download a copy**.
- When everyone has signed, the document is sealed with a certificate of completion that records who signed and when. You receive the signed copy by email, with a download link that works for 30 days. You can also select **Download signed copy** on the signing page.

If it is not your turn yet, the page says who needs to sign first. You get an email when it is your turn, and you can read the document in the meantime.

## Request changes or decline

Open the **More options** menu at the top of the page:

- **Request changes**: describe what should change and select **Send request**. The request pauses for everyone, and the sender sends you a revised version to sign.
- **Decline to sign**: give a reason and select **Decline**. The request ends for everyone and cannot be undone; the sender would need to send a new one.

You can also select **Something wrong? Request changes** below the document.

**Download PDF** in the same menu downloads the document before you sign.

## If the link does not work

| The page says | What to do |
| --- | --- |
| **Open the link from your email** | Open the email and select the button again. |
| **This link isn’t available** | The request may have been cancelled or replaced. Ask your Vigilbase contact for a new link. |
| **This request has expired** | The deadline has passed. Ask your Vigilbase contact to send a new request. |
| **The document was updated** | The sender changed the document while you were reviewing it. Select **Reload document** and review it again. |
| **Too many requests** | Wait a minute and select **Try again**. |

To check a signed PDF later, see [Verify a signed document](https://docs.vigilbase.com/one/billing/verify-a-signed-document).