# List a customer’s monitoring incidents

> Monitoring incidents over the last `windowDays` (default 30), newest first, with their acknowledgements.

Source: https://docs.vigilbase.com/one/api/reference/customers/customer-incidents-list

`GET https://api.vigilbase.com/one/v1/customers/{customerId}/incidents`

Monitoring incidents over the last `windowDays` (default 30), newest first, with their acknowledgements. Built from at most the 500 newest alert events in the window.

> Deprecated aliases: `GET https://one.vigilbase.com/api/customers/{id}/incidents`. They answer with the same bodies, with a `Deprecation` header and a `successor-version` link to this URL.

## Authorizations

Send one of these:

- `Authorization` (string, header, required): Bearer access token from Vigilbase Identity (`auth.vigilbase.com`), sent as `Authorization: Bearer <token>`. The CLI gets one with `vigilbase login`. Scope: `one:api`.
- `Authorization` (string, header, required): Organisation API key (`vb_one_…`) from **Settings → API keys** in Vigilbase One, sent as `Authorization: Bearer vb_one_…`. Read-only keys work. See [organisation API keys](https://docs.vigilbase.com/one/api#organisation-api-keys).
- `Authorization` (string, header, required): Vigilbase Identity access token issued to an MCP client (mcp.vigilbase.com). Scope: `one:read`.
- Permissions checked: `read:customers`

## Path parameters

- `customerId` (string, required)

## Query parameters

- `cursor` (string): The `nextCursor` of the previous page. Leave it out for the first page. Max length 512.
- `limit` (integer): How many `items` to return per page. Default `50`. Maximum 200.
- `windowDays` (integer): Days back to look, 1–90. Default `30`. Minimum 1, maximum 90.

Uses cursor pagination: the response lists `items`; while it has a `nextCursor`, pass it as `cursor` for the next page. See [pagination](https://docs.vigilbase.com/one/api#pagination).

## Responses

Errors are problem details (`application/problem+json`). See [errors](https://docs.vigilbase.com/one/api#errors).

### 200 (application/json)

Success

- `items` (object[], required)
  - `key` (string, required): Stable incident key; use it to acknowledge.
  - `monitorName` (string | null, required)
  - `category` (string | null, required)
  - `severity` (string, required): One of `warning`, `critical`.
  - `status` (string, required): One of `open`, `resolved`.
  - `region` (string | null, required)
  - `targetId` (string | null, required)
  - `startedAt` (string, required)
  - `resolvedAt` (any, required)
  - `startedOutsideWindow` (boolean, required): The first alert is older than the window; startedAt is the first one seen.
  - `lastTransition` (string, required)
  - `eventCount` (integer, required): Minimum -9007199254740991, maximum 9007199254740991.
  - `hadNoData` (boolean, required)
  - `events` (object[], required)
    - `id` (string, required)
    - `transition` (string, required): Triggered, Re-Triggered, Warn, No Data, Recovered, …
    - `title` (string | null, required)
    - `region` (string | null, required)
    - `occurredAt` (string, required)
  - `acknowledgement` (any, required)
- `nextCursor` (string)

### 400 (application/problem+json)

Problem: `validation_failed`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 401 (application/problem+json)

Problem: `unauthorized`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 403 (application/problem+json)

Problem: `forbidden`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 404 (application/problem+json)

Problem: `not_found`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 429 (application/problem+json)

Problem: `rate_limit_exceeded`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 503 (application/problem+json)

Problem: `service_unavailable`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### default (application/problem+json)

Problem details (RFC 9457).

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

## Example request

```bash
# Token from `vigilbase login`, or an API key (vb_one_…)
curl --request GET \
  --url 'https://api.vigilbase.com/one/v1/customers/{customerId}/incidents' \
  --header "Authorization: Bearer $VIGILBASE_TOKEN"
```

## Example response (200)

```json
{
  "items": [
    {
      "key": "<string>",
      "monitorName": "<string>",
      "category": "<string>",
      "severity": "warning",
      "status": "open",
      "region": "<string>",
      "targetId": "<string>",
      "startedAt": "<string>",
      "resolvedAt": "<any>",
      "startedOutsideWindow": true,
      "lastTransition": "<string>",
      "eventCount": 123,
      "hadNoData": true,
      "events": [
        {
          "id": "<uuid>",
          "transition": "<string>",
          "title": "<string>",
          "region": "<string>",
          "occurredAt": "<string>"
        }
      ],
      "acknowledgement": "<any>"
    }
  ],
  "nextCursor": "<string>"
}
```

See also the [guide](https://docs.vigilbase.com/one/api/watchdog-and-monitoring).