# Acknowledge a monitoring incident

> "I've got this" on an incident, recorded for everyone.

Source: https://docs.vigilbase.com/one/api/reference/customers/customer-incidents-acknowledge

`POST https://api.vigilbase.com/one/v1/customers/{customerId}/incidents/{incidentId}/acknowledge`

"I've got this" on an incident, recorded for everyone. `incidentId` is the incident key, or any of its event ids. The first acknowledgement wins; a repeat returns it with `created: false`.

> Deprecated aliases: `POST https://one.vigilbase.com/api/customers/{id}/incidents/{incidentId}/acknowledge`. They answer with the same bodies, with a `Deprecation` header and a `successor-version` link to this URL.

## Authorizations

Send one of these:

- `Authorization` (string, header, required): Bearer access token from Vigilbase Identity (`auth.vigilbase.com`), sent as `Authorization: Bearer <token>`. The CLI gets one with `vigilbase login`. Scope: `one:api`.
- `Authorization` (string, header, required): Organisation API key (`vb_one_…`) from **Settings → API keys** in Vigilbase One, sent as `Authorization: Bearer vb_one_…`. Needs a key with write access: read-only keys get `403` with the code `read_only_key`. See [organisation API keys](https://docs.vigilbase.com/one/api#organisation-api-keys).
- `Authorization` (string, header, required): Vigilbase Identity access token issued to an MCP client (mcp.vigilbase.com). Scope: `one:write`.
- Permissions checked: `read:customers`

## Path parameters

- `customerId` (string, required)
- `incidentId` (string, required)

## Header parameters

- `Idempotency-Key` (string): A unique key for this write (a UUID is recommended). A retry with the same key and body returns the first answer (draft-ietf-httpapi-idempotency-key-header-08). Min length 1, max length 255.

## Body (application/json)

- `note` (string): Max length 500.

## Responses

Errors are problem details (`application/problem+json`). See [errors](https://docs.vigilbase.com/one/api#errors).

### 200 (application/json)

Success

- `incidentKey` (string, required)
- `acknowledgement` (object, required)
  - `byName` (string | null, required)
  - `byEmail` (string | null, required)
  - `at` (string, required)
  - `note` (string | null, required)
- `created` (boolean, required): False when the incident was already acknowledged; that acknowledgement is returned.

### 400 (application/problem+json)

Problem: `validation_failed`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 401 (application/problem+json)

Problem: `unauthorized`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 403 (application/problem+json)

Problem: `forbidden`, `read_only_key`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 404 (application/problem+json)

Problem: `not_found`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 409 (application/problem+json)

Problem: `conflict`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 422 (application/problem+json)

Problem: `unprocessable_entity`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 429 (application/problem+json)

Problem: `rate_limit_exceeded`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### 503 (application/problem+json)

Problem: `service_unavailable`.

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

### default (application/problem+json)

Problem details (RFC 9457).

- `type` (string, required)
- `title` (string, required)
- `status` (integer, required): Minimum 400, maximum 599.
- `detail` (string, required)
- `instance` (string)
- `code` (string, required): One of `bad_request`, `validation_failed`, `idempotency_key_invalid`, `unauthorized`, `invalid_api_key`, `api_key_revoked`, `api_key_expired`, `forbidden`, `step_up_required`, `staff_only`, `read_only_key`, `not_for_api_keys`, `insufficient_scope`, `not_found`, `method_not_allowed`, `conflict`, `idempotency_in_progress`, `gone`, `length_required`, `precondition_failed`, `payload_too_large`, `unsupported_media_type`, `unprocessable_entity`, `idempotency_key_reused`, `rate_limit_exceeded`, `internal_error`, `upstream_unavailable`, `service_unavailable`.
- `requestId` (string, required)
- `docs` (string)
- `errors` (object[])
  - `pointer` (string, required)
  - `message` (string, required)
- `retryAfterSeconds` (integer): Minimum 0, maximum 9007199254740991.

## Example request

```bash
# Token from `vigilbase login`, or a write API key (vb_one_…)
curl --request POST \
  --url 'https://api.vigilbase.com/one/v1/customers/{customerId}/incidents/{incidentId}/acknowledge' \
  --header "Authorization: Bearer $VIGILBASE_TOKEN" \
  --header 'Content-Type: application/json' \
  --data '{"note":"<string>"}'
```

## Example response (200)

```json
{
  "incidentKey": "<uuid>",
  "acknowledgement": {
    "byName": "<string>",
    "byEmail": "<string>",
    "at": "<string>",
    "note": "<string>"
  },
  "created": true
}
```

See also the [guide](https://docs.vigilbase.com/one/api/watchdog-and-monitoring).